FREQUENTLY ASKED QUESTIONS

We are a mobile concierge service, offering convenience and discretion in the privacy of your home. Our philosophy is thorough education & empowering families with facts and understanding. Note: We do not have a salon for you to visit.

We leverage an all natural 6-step process. Hair needs to be cleaned & detangled prior to our visit.  Ideally, we set up & work in the kitchen, where lighting & seating height is best.  We check everyone in home (key requirement), usually starting with least likely to most likely.

Each head can take between 1 to 3 hours, depending on degree of lice infestation.

Sometimes. If it is a serious infestation or all family members cannot be checked at initial visit, yes a paid follow up may be required.

Head checks are $35 per head; the treatment fee is either $125 or $175 per head, depending on length of hair (head check fee waived if we treat). Additionally, there is a service fee of $125 for Fulton, Dekalb and Cobb counties. We may serve other counties. These are handled on a case-by-case basis, so please inquire.

We accept Venmo, HSA, FSA, and standard credit cards.

Yes! We gaurantee our process that we cover in detail during the visit. It must be followed daily for 2 weeks by the family. Lice treatments are not a one-and-done, so this is imperative to the success of eradicating this infestation and avoiding future ones!

All family members + caregivers available at initial visit for checking + treatment. After specialists leaves, a daily quick comb of infested individuals for 2 weeks to be completed by family. All communication, if needed, sent to us via email (not text) during this 14 day period.his 14 day period.